June-July
2002 - Volume 1, Issue 4
GCS-NCR
Conducts a Symposium on ATM Technology at Sheraton for Dashen
Bank Management
GCS-NCR Ethiopia conducted a Symposium at Sheraton Addis on the
expected installation of Automated Tellers' Machine (ATM) for
Board Members and Management of the Dashen Bank. The objective
of the Symposium was to demonstrate the installation and utilization
of the ATMs with the integration of hardware and software technologies
to the Board Members and the Bank's Management and the Company's
readiness to offer the necessary services on time all the way
to establishing the relevant policy, procedures, processes and
visits to foreign banks to acquire international exposure.
On
the opening of the Symposium, Dr. Ahmed Kellow, Managing Director
of the Company, stressed the need to deploy the ATMs to assure customer
satisfaction and ensure convenience with a view to retaining existing
customers and attracting new ones. He also emphasized that continuity
in growth, adoption of appropriate technology for service delivery,
changing customer behaviour, risk aversion, minimization of operational
costs and maximization of efficiency are all key areas that need
the continuous attention of the Bank's Management at this time of
stiff competition.
Dr. Ahmed also indicated that the deployment of the ATMs would enable
the Bank to reassign counter clerks and cash dispensary personnel
to more demanding positions and activities at this period in time
when the sources for experienced bankers are fast drying up.
It
was learnt from the briefings and explanations by the experts that
the ATMs could be installed in-branch, off-shore/off-premise site,
in-lobby and thru-the-wall depending on the need and convenience
of the locations. The installation would undergo various stages
from site survey and the preparation of engineering feasibility
report to quality assurance, auditing, Bank's staff training and
the launching of live keys.
It
was further ascertained that the value of the proposal was flexible
and need tailored based on the existing resources to implement the
Project with full accountability and without wholly affecting the
day-to-day cash operations of the Bank.
A
lot of questions were raised and comments given during the discussions.
The experts had given proper clarifications to questions regarding
security and safety, availability of instructions in Amharic on
the screen, legal aspects involving fraudulent cashing, note sorting,
hours of service, monitor indicator for cash position, securing
of financial statements and wide area networking for outlying branches.
At
the end of the Symposium, Dr. Ahmed Kellow handed over the Technical
and Financial Proposals to Ato Leulseged Tefferi, the Managing Director
of the Dashen Bank for review and consideration.
The
Dashen Bank will be the second financial institution to deploy the
ATMs after the Commercial Bank of Ethiopia where the installation
is taking place steadfastly for commissioning in the near future.
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